Terms and conditions

Prices for International Deliviery

Destination	Charges in (EUR)	Time (working days)
Åland	13,95	4-7
Andorra	19,50	7-14
Australia	49,95	7-14
Austria	14,95	4-7
Belarus	49,95	7-14
Belgium	14,95	4-7
Bosnia and Herzegovina	14,95	7-14
Bulgaria	14,95	4-7
Canada	39,95	4-7
Chile	49,95	7-14
China	29,95	7-14
Croatia	14,95	4-7
Cyprus	29,95	7-14
Denmark	13,95	7-14
Estonia	14,95	4-7
Finland	14,95	4-7
France	14,95	4-7
Germany	13,95	4-7
Gibraltar	29,95	7-14
Greece	29,95	4-7
Hong Kong	39,95	7-14
Hungary	14,95	4-7
Iceland	29,95	4-7
India	49,95	7-14
Indonesia	49,95	7-14
Iraq	59,95	7-14
Ireland	14,95	4-7
Israel	39,95	7-14
Italy	14,95	4-7
Japan	49,95	7-14
Jordan	59,95	7-14
Kazakhstan	59,95	7-14
Kenya	59,95	7-14
Korea South	49,95	7-14
Kuwait	59,95	7-14
Latvia	39,95	4-7
Liechtenstein	39,95	7-14
Lithuania	14,95	4-7
Luxemburg	14,95	4-7
Macau	49,95	4-7
Malaysia	59,95	7-14
Malta	29,95	4-7
Netherlands	14,95	4-7
New Caledonia	69,95	7-14
New Zealand	59,95	7-14
Nigeria	59,95	7-14
Norway	14,95	7-14
Oman	59,95	7-14
Panama	39,95	7-14
Peoples Republic of China	39,95	7-14
Poland	14,95	4-7
Portugal	14,95	4-7
Puerto Rico	49,95	7-14
Qatar	49,95	7-14
Romania	14,95	4-7
Serbia	14,95	4-7
Singapore	49,95	7-14
Slovakia	14,95	4-7
Slovenia	14,95	4-7
South Africa	59,95	7-14
Spain	14,95	4-7
Sri Lanka	59,95	7-14
Sweden	11,95	2-3
Switzerland	14,95	7-14
Taiwan	49,95	7-14
Thailand	49,95	7-14
Turkey	49,95	7-14
Ukraine	49,95	7-14
United Arab Emirates	49,95	7-14
United Kingdom	19,95	7-14
United States of America	34,95	4-7
Uruguay	49,95	7-14

Your products will be in most cases sent directly to your home address by mail. Larger shipments have to be collected at your local post-office. Parcels sent with UPS will be delivered directly to the stated shipping address during daytime. Three delivery attempts will be made. When receiving the shipping information mail, please advice if you want to make other arrangements. Bosign can use different suppliers when delivering products depending on destination and kind of product.

Non Picked Up Goods

If we receive packages that have not been collected at the post office, we reserve the right to charge you for all our costs that appear when handling your order and shipment; currently € 10.

Payment

Currently we offer credit/debit card payments with a VISA or MasterCard symbol.

All transactions are encrypted for your safety*.

* For more information about card purchases please read about our Safty & Security and 3d Secure.

Prices for Delivery within the European Union

Prices apply which are displayed on the webpage at the time of ordering. All prices at Bosign are gross prices including Swedish VAT, which is generally 25%. The total price includes the price for the products and possibly shipping fees. The total price is visible at the checkout-page before confirming the order. For logged in partners and cooperations with a valid VAT number the website is VAT/Sales taxes excluded. We deliver only to the address where the company is registered.

Prices for Delivery outside of the European Union

If your delivery address is outside the European Union, the prices on our website is VAT/Sales taxes excluded and is visible at the checkout-page before confirming the order. You pay applicable import taxes and customs fee according to your country’s policy when your order is delivered. You may also be charged an administrative fee by the shipping company. The prices are presented in EURO. For logged in partners and cooperations with a valid VAT number the website is VAT/Sales taxes excluded.

Returns

Returning a Product

You can always cancel your order before receiving a product. Your cancellation must be written in form of an e-mail covering order details. Bosign comply with the Swedish Konsumentköplagen, and the European Union E-commerce directive which means that you can, in a period of 14 days, return an item if you are not completely satisfied. In addition to this, we offer another 14 days, in total 28 days to return an item. When returning any item, they have to have been kept in reasonable condition prior to their return. In particular, this means the item(s) must not have been damaged, soiled, washed, altered and that any labels or tags are still intact. To take advantage of our returns guarantee, simply return the item to us in good condition within 28 days of receipt.

Contact [email protected] for further instructions before returning the products. The price of the products, shipping costs deducted, will be refunded within 20 days from the day that the product is delivered to Bosign.

If you use your right to return a product, the shipping costs, custom and handling fees will be paid by you. If a product is specially made, or in any way changed according to your instructions, you will only be able to change your order within 14 days from the day we confirm your order by e-mail. If you need more information regarding returns, please contact customer service [email protected].

Safety & Security

Credit and Debit Cards

For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA and MasterCard. This means that your card details are processed with a very high level of security*. When you pay by card we reserve the right to carry out an identity check. For more information about card purchases please read about 3d Secure.

We use SSL (Secure Socket Layer) which is a protocol for secure data transmission over the Internet (or other networks). The company Netscape Communications has created and developed SSL - the protocol that now has become the industry standard.

A protocol is a set of rules and procedures on how information (data) should be treated. SSL protocol processes the data through a encryption process. This is done to make the data unreadable during transmission between the two computers. When data is received by the recipient SSL, "puts together" the data in its original order, and checks so that the sender is correct (Server Authentication) and verifies that the data hasn't been altered in transit (message integrity).

SSL uses digital certificates to verify the sender, recipient or both sender and receiver of data transfer. A digital certificate is the "tool" used to associate the data with an individual or organization to a so-called "public key" with two purposes

All SSL certificates for internet use are handled by companies that are certified as certificate creators. This means that all SSL certificates are unique and correctly made. All applicants for the SSL certificate have to prove their identity to be able to buy an SSL certificate.

For consumers the only requirement to use SSL is that their browser can handle SSL, which the two most widely used web browsers, Internet Explorer and Firefox have been able to do for a long time. It also requires that SSL is not turned off on your browser settings.

If you have any questions regarding any of these terms please contact the customer service team via email, under contact us.

Cookies

Like many other commercial websites, Bosign uses the technology known as “cookies” in order to collect information of the way you use our website and to ensure that your experience is a pleasant one. Our cookies do not disclose or contain any personal information. Cookies cannot read information from your computer or interact with other cookies on your hard drive. However, cookies enable us to recognize you if you visit our website again at a later date.

If you do not want your browser to accept cookies, you can change the applicable setting in your browser. Disabling cookies may prevent the website from working properly. You may not be able to use all the options or access all of the information offered on this website.

Privacy Policy

Personal Information / Uses

Protection of your personal information is extremely important to Bosign. The decision whether to supply us with this information or not - e.g. during registration, a survey, etc. - rests solely with you. While this information is relevant to your requests, it is provided to us by you on a voluntary basis.

For some business processes (e.g. sending out packages), personal information must be passed on to third parties (e.g. the postal service, shipping company).

We will not trade your personal information to third parties or market it in any other way!

Initially, we only store and process your personal information to the extent required to fulfill our existing contractual and legal obligations to you. To the extent that we want to use your personal information for other purposes, for example in order to inform you about current Bosign promotions, we will obtain your express consent in advance. You may revoke your consent at any time without following a particular form.

Bosign takes reasonable precautions to guarantee the security of your personal information. Your information is conscientiously protected against loss, destruction, falsification, manipulation, unauthorized access, unauthorized disclosure, and dissemination. In order to safeguard customer information collected by us, such information is on servers that use encryption against unauthorized access as well as being protected by passwords and firewalls.

While Bosign makes every reasonable effort to provide you with a secure environment for the conclusion of a contract according to the current state of technology, the absolute security of your information cannot be guaranteed. We ask you to take all possible precautions to protect your personal information on the internet. At a minimum, we encourage you to change your passwords regularly, select a combination of letters and numbers, and ensure that you use a secure browser when you surf the internet.

Use of the Web Site

Colours

If there are colour differences between the colours shown on the website on your computer and the actual colours of the items, this may be due to the colour reproduction on your computer.

Links

The bosign.se and en.bosign.se website may include links to other websites which don't fall under our supervision. We cannot accept any responsibility for the protection of the privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects.

Fraud and bogus orders
We cooperate with the Police and report all bogus orders or fraudulent activities. Bosign provides all the available information to help the Police with their investigation.

In any eventual despute
In any eventual dispute, we adopt the recommendations of the European Consumer Centers.

Force Majeure
Bosign considers itself to be exempt from neglect in failing to fulfil certain obligations according to this agreement if the neglect is due to the exceptional circumstances stated below. This also applies if the factor prevents, hampers or delays fulfilment of these obligations.

Exceptional circumstances are, amongst other things, action or failure by an authority, new or amended legislation, conflict in the employment market, blockade, fire, flooding, sabotage or major accident. Force majeure also includes a decision made by an authority that affects the market and products negatively, for example decisions regarding warning labels, bans on sales etc. or an abnormal decline in the market.

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